Introduction At Axegha, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.
Eligibility for Returns To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Returned within 30 days of the purchase date
Non-Returnable Items Certain items are not eligible for return, including:
- Customized or personalized products
- Gift cards
- Items purchased on final sale
Return Process
- Initiate a Return: Visit our website and navigate to the Returns section. Fill out the return form with your order details and reason for return.
- Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and any free gifts received.
- Ship Your Return: Follow the instructions provided on the return form to ship your item back to us. Please note that you will be responsible for the shipping costs for returning your item unless the return is due to a defect or error on our part.
Refund Process Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company, as it may take some time before your refund is officially posted
- Contact your bank, as there is often some processing time before a refund is posted
If you have done all of this and still have not received your refund, please visit our website and navigate to the Contact Us section for further assistance.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please visit our website and navigate to the Returns section to initiate an exchange.
Conclusion We are committed to providing quality products and excellent customer service. If you have any questions or concerns about our Refund & Return Policy, please visit our website and navigate to the Contact Us section for more information.
4o