FREQUENTLY ASKED QUESTIONS
We offer a 30-day return policy for most items purchased on our marketplace. Items must be returned in their original condition with all tags and packaging intact. Certain products, such as wigs and beauty items, may have specific return guidelines for hygiene reasons. Please check the product page for detailed return information or contact our customer service team for assistance.
Shipping times vary depending on the product and the seller. Generally, domestic orders take 3-7 business days, while international orders can take 10-20 business days. Each product page provides an estimated shipping time, and you will receive a tracking number once your order has been shipped. Expedited shipping options may also be available at checkout.
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website and view your order status and tracking information in the "My Orders" section.
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and certain digital wallets like Apple Pay and Google Pay. All transactions are securely processed to ensure your payment information is protected.
You can contact our customer service team through the "Contact Us" page on our website. We offer support via email, phone, and live chat. Our customer service hours are Monday to Friday, 9 AM to 6 PM (local time). We strive to respond to all inquiries within 24 hours.